Tesla Tows Stranded Model S and Replaces Failed Battery Pack for Free
Automotive customer service is a hard business. If you’re statistically very good, people still tell you you’re shite. If you’re shite people tell you you’re the worst shite ever. A win is a reasonably polite “thank you”.
No wonder dealers are challenged with service, and a reason why they go through so many service reps (that and the pay).
Every once in awhile you get a customer and a story that resets your baseline. Tesla was the recipient of one of these resets a couple of weeks ago, in late July. The customer, KmanAuto had a complete battery failure in his Model S. The video above tells his story. Here’s a little more:
At 34,000 Miles on my Tesla Model S, I had a failure of the battery pack. Specifically, the contactor in the pack failed. Tesla replaced it with a new pack. While inconvenient, I would like to outline and display the whole ordeal. Once again, Tesla has the best service I’ve ever received from a automotive company!
Of course this doesn’t mean you shouldn’t consider a Tesla as your next vehicle. It is a recent and factual example of how Tesla services it’s customers.Click here for reuse options!
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